Complaints

While we hope everyone enjoys listening to Cork City Community Radio, we understand that sometimes you might want to provide feedback or make a complaint.

On this page we’ll explain how you can do just that, and we’ll explain our process for dealing with this correspondence.

Providing feedback

Have you an idea that can make Cork City Community Radio better? We’d be happy to hear from you,

If you want to provide general feedback to the station, please email cork community radio@gmail.com, and we’ll try get back to you ASAP.

We always want to try improve, so feel free to send us your thoughts.

Making an official complaint

Cork City Community Radio recognises the rights of Members of the Community to complain to the station about allegations of non-compliance with both its licence obligations and the requirements outlined in broadcast legislation.

If you’d like to exercise your right to make an official complaint, you can do so by sending an email to corkradiocomplaints@gmail.com

You can also make a complaint in writing by post, our address is.

Cork City Community radio,
Farranree Community Centre,
Popham's Rd,
Farranree,
Cork
T23 YA43,

An official complaint can be made if a member of the community feels we’ve breached one of our obligations under the broadcasting act 2009. Those obligations can all be found Here

Complaints need to be made within 30 days of the broadcast.

Complaints must provide specific contact details and be substantive. Details should include the category of complaint, date and time of broadcast, name of programme, news item or commercial communication which is the subject of your complaint. Cork City Community Radio will not entertain anonymous complaints.

A written response to the formal complaint will be provided by mail or e-mail within 21 days of receipt. In the event that this time-frame cannot be complied with the reasons for the delay and an expected response time will be communicated in writing.

In some cases further information may be requested, or a meeting arranged to discuss the complaint, prior to a written response being provided.

In this correspondence, complainants will be made aware of their right to escalate the complaint to the broadcasting Authority of Ireland should they wish to do so.

Cork City Community Radio will keep a record of all complaints for 2 years. This information will be subject to GDPR.

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